Return and refund policy

Returns & Refunds
We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return.

Eligibility for Returns:
To qualify for a return, your item must:

  • Be in its original condition (unused, unworn, and with tags).

  • Be in its original packaging.

  • Include the receipt or proof of purchase.

To initiate a return, please contact us at support@kankeshop.Store

Return Shipping Address:
30 N Gould St Ste. N Sheridan, WY 82801, USA

If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package.
🚨 Returns sent without prior authorization will not be accepted.

For any return-related questions, you can also reach us at support@kankeshop.Store

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue.

Non-Returnable Items

Some items cannot be returned, including:
❌ Perishable goods (e.g., food, flowers, plants)
❌ Custom or personalized products
❌ Personal care items (e.g., beauty products)
❌ Hazardous materials, flammable liquids, or gases
❌ Sale items or gift cards

If you have concerns about a specific item, feel free to contact us.

Exchanges

If you wish to exchange an item, the fastest way is to return your current item and place a new order after your return is accepted.

EU Customers: 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. The return conditions remain the same (unworn, unused, with tags, and in original packaging).

Refund Process

  • Once we receive and inspect your return, we will notify you of approval or rejection.

  • Approved refunds will be issued within 10 business days to your original payment method.

  • Processing times may vary depending on your bank or credit card provider.

If you haven’t received your refund after 15 business days, please contact us at support@kankeshop.Store